The download numbers from Google Play don't match FAQ

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We have an automated billing system, which means that you can purchase a package and will receive a budget to spend on campaigns within seconds.

Currently PayPal is available as automated payment method. If you prefer to use a different method, please contact us directly.

The budget you purchased can be split among multiple campaigns and doesnt expire.

You can use the budget you purchased to create and run as many different campaigns as you like.

We offer budget packages in different sizes to give you the chance to add as much funds as is necessary for your individual promotion plan.

If you go to Add Funds you can see in the table how much budget you receive with each package.

1 worldwide install costs ${{price_normal_worldwide}}, while country targeted installs are ${{price_normal_targeted}} each.

Currently PayPal is available as payment methods so you can pay by wire, credit card or other payment options depending on your country.

If it's impossible for you to work with PayPal, contact us directly.

Yes - you can find your receipts for every transaction, if you click on the Invoices tab.

The system automatically adds the information you set under Account Settings > Billing to your invoices.

You're well advised to download each receipt as PDF and store it in a safe location on your computer for later reference.

To create a new campaign, you'll have to navigate to Add Campaign and follow the setup process (3 easy steps):

1.) Select your app from Google Play

2.) Select the countries you'd like to target

3.) Choose the number of installs you'd like to target with your campaign

Make sure to have enough budget available, if you're out of budget or didn't purchase any budget yet, please refer to the Add Funds section.

To select your app, simply enter the Package Name or the direct link to your app in the Play Store in the input field of the Add Campaign dialog.

Package Names have the following format:

Play Store links have the following format:

If the app preview doesn't refresh automatically, you can manually press the Validate button to force a sync with Google Play.

You can set a daily download limit after creating a campaign.

To do so, navigate to Manage Campaigns, browse your campaign list and click on the View Campaign button to the right of your campaign.

A dialog with your campaign details will appear with a dropdown where you can choose various daily installs limits. Default is unlimited.

Important: We try to spread installs evenly across the day. This means that if we're estimating 200 daily installs for your targeted countries maximum, you shouldn't set the limit to 200 installs / day. In that case you won't be able to reach those numbers since we will throttle installs to spread them more evenly.

All remaining downloads at the time of termination are converted back into the corresponding budget.

This budget is subsequently refunded to your account balance.

Important: You cannot terminate campaigns with reservations. If you recently paused your campaign and it's still showing reservations in the campaign detail dialog, you'll have to wait up to 20 minutes before the termination is possible.

It is not possible to extend or modify existing campaigns in any way at the moment. Please simply set up a new campaign within the dashboard if you want to increase the total number of installs for your app.

Currently you are not able to change the bid for an existing campaign. If you want to increase the bid for your app you may want to resort to high-retention installs that come with higher bids to users. These campaigns, however, take more time to complete.

Statistics in the Google Play Dashboard are delayed.

Normally the delay varies between 2 and 3 calendar days - however if Google Play has issues with their reporting services these times might be exceeded.

The public app profile in the Play Store is cached aggressively by Google, so the delay might be even bigger.

We send valid referrer strings with each install. So if your app is using Google Analytics or other third party tracking services, our installs will automatically appear in the dashboards.

For Google Analytics, you can find the installs under User Aquisition > Campaigns > Sources with our company name as campaign source.

Keep in mind that Google Analytics and other frameworks are not 100% reliable and can fail to track installs. Some examples are:

- The user is running an AdBlocker or GA Blocker on his device

- The user has more than one app market installed or initially opened the link to your app with a browser

- Google Analytics installation tracking was not implemented properly to execute first after performing an installation (please refer to the GA developer docs)

There are a few reasons why you may not see all installs reflected in your dashboard:

1. The Google Play dashboard is about 2-3 calendar days behind and hasn't updated yet.

2. We track unique device installs, not user installs since it's technically impossible and legally not allowed to track and record individual users. Those two numbers are usually close but may differ slightly (check your Google Play to compare those numbers).

3. Different reporting timezones: You can set the reporting timezone in your Google Play account yourself. Our servers and reports are running on UTC, so depending on the timezone you chose in Google Play, your installs can be shifted by +1 or -1 day.

4. Fraud: We're constantly working hard to reduce fraud and keep it under 3%. We try to deliver at least 970 real installs per 1000 install campaign you run, but especially for small numbers (low volume campaigns) they can slightly exceed 3%.

We offer incentivized installs. This means that users are rewarded for installing and running your app at least once.

Our service is mainly targeted at improving your Play Store rankings and keyword rankings to have a bigger exposure and attract more users who install your app organically.

Our past experiences have shown that the actual engagement rate is between 5% and 15%, depending on several factors:

- Casual games lead to higher engagement than specialized games or apps with a smaller target audience

- Apps below 5MB in size have a significantly higher chance of getting better retention and engagement

- App quality is a key factor: The more polished your app is, the more likely users are to actually use it

Important: Even if your number of uninstalls is high, it has a negligible influence on your Top New Free rankings (if at all) and doesn't have a significant influence on your later Top Free ranking if you get a least some additional organic installs.

This depends on the promoted app: Apps which listen for INSTALL_REFERRER intents or start automatically in the background don't have to be opened by the users for a successful conversion.

That's also the case if you integrated any third party tracking framework like Google Analytics.

However, the majority of users also opens the apps as we ask them to both install and open it.

No. You can create ONLY ONE account.
Yes, you may ask for refund for added funds (/bank.php) in your account balance, but refunds are possible only if requested within 24 hours from the time of adding funds.
Note: Refunds will not possible, if you have used your added funds from your account balance.

Refund of the orders / campaigns / services is also not possible, if the user has received the desired output of orders / campaigns / services since the time of making the orders / campaigns / services.

For partial orders / campaigns / services, we will give refund in your account balance.

We may give refund for special cases. You can contact support and ask for refund after giving proper explanation with solid reasons. We will give you refund only if we found your reasons valid.

Refunds are not possible if user has created multiple accounts for the purpose of referring themselves or receiving free trial earnings multiple times.

Important: Please do not dispute PayPal directly without contacting support. First, contact support, if you have any problem. You may get smooth refunds from the support team.