FAQs for SmartXaaS LLP Account
Find the answer to any question, from the basics all the way to advanced tips and tricks!
NEW: We have migrated to Zendesk CRM
Kindly checkout our Knowledge Base powered by Zendesk:-
Knowledge Base for CPIDroid.com
General, Account & Payment ...etc (All FAQs common to The SmartWare Network Websites)
Kindly checkout our Knowledge Base powered by Zendesk:-
Knowledge Base for CPIDroid.com
General, Account & Payment ...etc (All FAQs common to The SmartWare Network Websites)
FAQs for CPIDroid Platform
Want to learn more about setting up and managing your team? Look no further!
General (Common) Open in Zendesk
AI Answer was NOT helpful? Willing to chat with Human?
By default, all chats are automatically assigned to a Human for manual review, make sure to leave your message, a next available human agent will get back to you ASAP.
Alternatively, Human Support is available via WhatsApp, Telegram and other... Read more
#52179066814873
#52179066814873
To become an affiliate on SmartXaaS LLP Network Websites? You have to just signup an account. Learn more at;
https://asoeshop.com/program/referral
https://cpidroid.com/program/referral
https://seoeshop.com/program/referral
https://elancemarket.com/program/referral
Every member has an affilaite ... Read more
#32836953876377
#32836953876377
Coins are like virtual currency balance which can be used for specific purposes within the platform only. Our Coin system is shared across websites. Kindly refer the concept of coins in various websites below:-
ASOeShop.com : https://thesmartware.zendesk.com/hc/en-us/articles/115002002492-Unders... Read more
#11115827801881
#11115827801881
Nope, you can create ONLY ONE account. We don't allow multiple accounts as such from the security/safety point of view and other reasons.
If you really need multiple accounts then contact us first with a genuine reason or explanation for the same. If it looked reasonable we will make an excepti... Read more
#360021830872
#360021830872
We may charge handling fee in some cases depending upon the matter because we bear losses on behalf of customer while receiving funds.
Handling fee is charged to setoff losses that we incur on behalf of the customer. Kindly find some examples below:
Transaction charges incurred to collect paymen... Read more
#360041484952
#360041484952
Account (Common) Open in Zendesk
Please find below the common account-related issues and solutions:-
How to Activate your Account?
How to Change Account Email?
How to Change Account Password?
How to Reset & Recover Account Password?
How to Change Account Username?
Read more
#360004435992
#360004435992
Overview
When you signup a new account on our platform, you will get a confirmation email on your registered email.
The confirmation email sent to you contains a special activation link, you just have to click or visit that link in any web browser to automatically verify your email and hence act... Read more
#37002407878553
#37002407878553
You may change or update your account email at:
https://app.asoeshop.com/user/manage (login required)
https://app.cpidroid.com/user/manage (login required)
https://app.seoeshop.com/user/manage (login required)
https://app.elancemarket.com/user/manage (login required)
Simply enter your new e... Read more
#360017777391
#360017777391
You can change / update your account password at:
https://app.asoeshop.com/user/manage
https://app.cpidroid.com/user/manage
https://app.seoeshop.com/user/manage
https://app.elancemarket.com/user/manage
and so on ...
Recommended Article: How to Reset / Recover Account Password? Read more
#360015818232
#360015818232
If you have forgot your password and unable to login to your account, You can reset your account password to recover your account at any of our SmartXaaS LLP platform such as:
https://asoeshop.com/account/recover
https://cpidroid.com/account/recover
https://seoeshop.com/account/recover
https://e... Read more
#360004436012
#360004436012
Unfortunately, account username can NOT be changed or updated. Read more
#115001609511
#115001609511
Payment (Common) Open in Zendesk
Overview:
Payment Deducted but NOT Credited Issue:-
Common Reasons for Fiat Payment Failure:-
Common Reasons for Crypto Payment Delay:-
Common Reasons for Crypto Payment Failure:-
Payment Deducted but NOT Credited Issue:-
This happens very rarely, usually when we don't get server postbacks fr... Read more
#360007056831
#360007056831
Overview:
How to Generate Invoice?
How to Download Invoice?
How to Generate Invoice?
If you are going to pay via manual payment methods such as wire / bank you may require Invoice beforehand by your finance team.
If you need your company details mentioned in the invoice, kindly make sure to up... Read more
#115001424391
#115001424391
SOP for TDS payment in case of INDIAN Customers:-
Kindly make payment of full invoice amount inclusive of GST amount, so as to get your invoice processed.
You will have to deposit TDS (if applicable) additionally and file TDS return as per your convenience.
Then issue FORM 16A to us. Please reac... Read more
#360041917311
#360041917311
Steps to Add Funds using Paytm QR Scan:-
Kindly refer this guide to know How to Add Funds into your USD Balance.
Just Select/Click "Paytm" option as your payment processor.Note: You will Pay in INR equivalent + GST Tax.
It will take you to a secure Paytm payment page, which will guide you furth... Read more
#360040893392
#360040893392
Payoneer is a manual payment processor but the good part is they are available in almost every country. In order to make payment via Payoneer, you can either directly send us the funds from your Payoneer account if you are existing Payoneer customers. You may find our latest official Payoneer acc... Read more
#360040136672
#360040136672
Topics covered in this article:-
Refund on Balances/Invoices
Refund on Campaigns/Orders
Exceptions & Special Cases
Refund on Balances/Invoices
You may or may not get refund as per our refund policy. You may find link to our refund policy in the footer on main website.
Refund on Campaigns/... Read more
#360016324171
#360016324171
Going to create a campaign or place an order? First of all, you need to add funds into your account balance by using an appropriate payment method such as Stripe, Tazapay, NowPayments, Paytm, Crypto, Wire, Bank ...etc at:
https://app.asoeshop.com/wallet/deposit (login required)
https://app.cpi... Read more
#360000174952
#360000174952
Bitcoin is a kind of cryptocurrency and you need to have an account or bitcoin wallet at any one of your preferred bitcoin exchange/wallets.
You can buy or sell bitcoins from your account at any bitcoin exchange using your local currency. For more details, you may contact your bitcoin exchange ... Read more
#115001612252
#115001612252
Pre-Payment:
We prefer to work on pre-payment terms as of now.
By default our platform is designed to support pre-payment mode.
We have wallet system (USD Balance) in which you can top up an amount of your choice and use it to create campaigns or place orders.
Post-Payment:
Eligibility Criteri... Read more
#115001602831
#115001602831
Security (Common) Open in Zendesk
An infraction is either a security block created by our security system upon suspicious activity detected or high risk of fraud detected or it may be due to the breaking of a guideline, term, policy, or agreement.
Common reasons for infractions?
When you try to hide your identity or impersonate... Read more
#4403912761229
#4403912761229
General Open in Zendesk
If you are an agency, you may want to while-label the installs while promoting your client's app on CPIDroid platform. There are several ways to make installs white-labeled as given below:-
Overview:
Using Appsflyer Agency Account:
Custom Tracking Solution for Agency (White-Labeled 3rd Party Tra... Read more
#115002074292
#115002074292
Overview:
Troubleshooting Application URL Validation
Troubleshooting Custom Tracking / Redirect URL Validation
Troubleshooting Application / Website URL Validation
When you enter Google Play or App Store link in "Application URL" field while setup campaign then the platform will automatically v... Read more
#115001451311
#115001451311
Yes, you can use our traffic for AdSense or AdMob.
We provide real traffic from real users and devices.
Our traffic is safe and compatible for AdSense or AdMob.
Read more
#52987646326553
#52987646326553
Overview:
Campaign Add API:
Campaign Edit API:
Campaign Start API:
Campaign Pause API:
Campaign Add API:
API Name
End Point
API Doc
Campaign Add
https://api.cpidroid.com/campaign/add?apikey=[APIKEY]&platform=[PLATFORM]
https://documenter.getpostman.com/view/6925801/2s93CNPEAv#e303... Read more
#17438967333017
#17438967333017
What are Coins?
Coins are like virtual currency balance which can be used for specific purposes within the platform only.
How to use Coins?
Coins are required for validating custom tracking/redirect url.
Every time you validate tracking/redirect url, it will cost you some coin per validation.
... Read more
#16400307576857
#16400307576857
By default we have wallet system which is prepaid and we don't support post-payments are such. However there are some exceptions for certain type of users on some of our websites as outlined below:-
Criteria for Post Payment for Ad Network or Agency [cpidroid.com]:-
Should NOT be an individual ... Read more
#11575076901145
#11575076901145
Google is working on their own terms since they have monopoly in the market. It's really difficult to say if any kind of traffic they don't like but we have Proprietary Fraud Detection System to ensure traffic (installs) are from real users / devices only.
Since Google did not transparently prov... Read more
#360050407191
#360050407191
Our platform is available for both Android and iOS apps. We have worldwide traffic and can target almost every country.
Our Top Geos for Incent traffic are: India, US, Germany, Spain, Russia, Indonesia, Mexico, Italy, Brazil, France, Vietnam ...etc.
Our Top Geos for Non-Incent traffic are: US, C... Read more
#360032420712
#360032420712
Our DSP: CPIDroid is a Mobile Ad Network with an automated self-serve advertising platform for advertisers willing to promote their Android, iOS apps on CPC, CPI, CPI- High Retention, CPI - Keyword Search, CPA, CPE ...etc basis.
Our Campaigns: We offer variety of campaigns and different pricin... Read more
#360016211172
#360016211172
As you are aware of different types of advertising model like CPA, CPI etc. but here it matters a lot which countries are you targetting. There will be a great impact on ROI based on targetting countries. Lets first understand what exactly mean by different tiers of countries. The grouping of co... Read more
#115002591072
#115002591072
We have network of;
Offerwalls,
Rewarded Traffic,
Ad Networks,
Direct Publishers,
Affiliate Networks,
and Partners for Incent traffic
where users install advertised app for incentives in case of Incent Campaigns and also we have a blend of different;
Ad Networks,
Ad Exchanges,
SSPs,
Affiliate... Read more
#115001612871
#115001612871
This article is only applicable to https://CPIDroid.com
User will keep the app on their device as per their wish or 3+ days if you go for High Retention campaign. To clear more here, If you are choosing CPI campaign then user will install + open. We will be tracking only Install + open, after tha... Read more
#115001611732
#115001611732
Real Installs?We sell 100% real installs from real users/devices. We can understand your concern about legitimacy and quality of our product/users but we'd like to clarify that we have real human traffic and we sell 100% real installs from real users/devices.
We have fraud detection system and ot... Read more
#115001611712
#115001611712
No it does not. It only tracks the downloads of the first time a specific Apple or Google login/account downloads it to a device. It will not retract the initial download stat if they choose to uninstall the app from their device, as they still have it tied to their google/apple account.
... Read more
#360041758291
#360041758291
Campaigns Open in Zendesk
Please go through this quick guide and follow the instructions given below to get started quickly:-
Overview:
Register a FREE Account on our Self-Serve Platform
Add some Funds to your Account Balance
Create a Campaign from your Dashboard
Manage your Campaign from your Dashboard (optional)
1. Re... Read more
#115001558512
#115001558512
We mainly have two kinds of traffic: Incent and Non-Incent which further have various campaign categories/types as explained below:- Recommended Article: Difference Between Incent and Non-Incent Advertisement?
Getting Started with Incent / Rewarded Campaigns
Incent installs are actually motivated... Read more
#360003820771
#360003820771
NOTICE: Managed High Volume campaigns are now DEPRECATED What is Managed (High Volume) Campaign? Managed campaigns are the way to go if you need to push large volumes in a short time. Please keep in mind that the actual performance depends on your bid, so make sure to contact your account manager... Read more
#360002573232
#360002573232
We have some quick tips which may help you Speed Up or Optimize your campaign up to some extent. Please go to https://app.cpidroid.com/campaign/manage and follow one or more of the following Tips to quickly Speed Up or Optimize your campaign:-
Try Increasing your Bid per Conversion:
Try Using F... Read more
#115001554192
#115001554192
What is CPA (Cost per Action) Campaign?
CPA campaigns require the user to trigger an event by completing a certain action. The action must be free and must not take longer than 5 minutes.Otherwise, contact your account manager before creating a campaign.CPA (Cost per Action) campaigns are recomme... Read more
#115001436012
#115001436012
You may create Web campaigns at https://app.cpidroid.com/campaign/add?platform=web&dashboard=advertiser
For APK campaigns, kindly create web campaign and choose CPI as campaign type.
Guidelines for APK Promotion:
We can only promote genuine APK apps. Suspicious, harmful or risky apps are ... Read more
#17873956540569
#17873956540569
Campaigns are generally suspended automatically when the CR is too lower than usual or if tracking integration does not work as expected. If your campaign was recently suspended, there might be one or more of the following reasons for this:-
Overview:
Poor or Low Conversion Rate:
Tracking Link i... Read more
#360032768551
#360032768551
Banners:
Dimensions
Size
Types
Name
120x20
100KB
png, jpg, gif
Small Banner
300x50
100KB
png, jpg, gif
Standard Banner
320x50
100KB
png, jpg, gif
Standard Banner+
320x100
100KB
png, jpg, gif
Large Banner
320x50
100KB
png, jpg, gif
Mobile Leaderboard
468x60
100KB
png, jpg, gif
Med... Read more
#360017496132
#360017496132
What is Incent Advertisement?
Introduction:An Incentive Advertisement is a type of advertising that intends to activate potential customers with putting an incentive and try to promote mobile apps with the exchange of a reward meaning that engagements may not result from an initial interest of a ... Read more
#360017675911
#360017675911
Please go through this quick guide and follow the instructions given below to get started quickly:-
What is High Retention Campaign?
Types of High Retention Campaigns:-
How to create High Retention Campaign?
What is High Retention Campaign?
High Retention campaigns require users to keep your... Read more
#360004490931
#360004490931
+this article is for cpidroid.comIf your campaign is in approval and taking longer than usual, you may want to reach out to support and help the team with some key information to speed up the approval process.Overview:
For New Campaign (with Full Tracking Integration):-
For Suspended Campaign (wi... Read more
#360041758211
#360041758211
What is Keyword Search Campaign?
In Keyword Search campaigns, User will redirect to a landing page and give the users keywords they are supposed to use for a Google Play search. The user will search in Google Play with that targeted keyword and find your app in the search results to install it.
T... Read more
#115001698051
#115001698051
Overview:As per the market research as well as our experience so far, in order to boost category ranking or top chart ranking, the core concept is to drive high volume in short time which is also called burst campaign.Note: In order to drive decent volume, it would require solid bid to get enough... Read more
#115001499112
#115001499112
Incent CPC campaigns charge per rewarded click, prompting users to install your app to receive their rewards. Since no external SDK or tracking is required, these campaigns can start instantly without any setup. The expected installation rate varies, but is usually around 40%-80% thanks to our so... Read more
#115001435992
#115001435992
+this article is for cpidroid.com
You may pause your running campaign at https://app.cpidroid.com/campaign/manage (login required) by hitting yellow "Pause" button given under "Actions" column.
You may terminate your incomplete campaign at https://app.cpidroid.com/campaign/manage (login required... Read more
#115001430051
#115001430051
Once your campaign is approved, you may edit your campaign settings from your dashboard. In case it's still in review and you are unable to edit it, just reach out to support.
You may edit your campaign bid, budget and some other settings at https://app.cpidroid.com/campaign/manage depending upo... Read more
#115001403392
#115001403392
+this article is for cpidroid.com
For Paused Campaign:
Add sufficient budget to your campaign (if remaining budget is low) at https://app.cpidroid.com/campaign/manage, check for blue Edit [⚙️] button under "Actions" column.
If your campaign status is "Paused" then you can start your campaign at ... Read more
#115001402172
#115001402172
Reporting Open in Zendesk
We likely see some deviations in targeting between different tracking systems. Additionally, we detect some fraudulent installs in real-time or near time, those users we can't prevent from installing the app, but we don't charge you for them, as we reject these conversions, so no harm for the adv... Read more
#360018247611
#360018247611
Impressions : An impression is counted each time your offer is shown to users.
Reservations : Reservations indicates the no. of users which are visiting your app page and may be installing your app and are about to convert.
Read more
#360004190372
#360004190372
In general, users are free to do anything after successful conversion, they may use/keep the app if they like it but we can NOT control or force them for anything beyond successful conversion point and "Uninstall" is out of the scope of the campaign as such.Recommended Article: How much time u... Read more
#360000040531
#360000040531
Overview:
How to Check Stats in Google Play?
Where to Check Stats in Google Play?
How to Check Stats in Play Store?
Kindly note that It can take up to 48 hours (or sometimes even more) to reflect the stats at Google Play Dev Console and make sure you are selecting proper date ranges (it's good ... Read more
#115002168751
#115002168751
Please note that if you create a campaign with an affiliate link (as Redirect URL) then all the conversions are delivered via the affiliate link only and we are 100% sure for that! this is how our platform works.
But if you are NOT getting conversions at your affiliate dashboard then try to chec... Read more
#115001403211
#115001403211
There can be several reasons for deviations in reporting data at different platforms. Kindly find some common reasons below:-
Reasons:
In case the advertiser did user acquisition campaigns with other sources before there might be some users that installed the app through us that had installed th... Read more
#115003156591
#115003156591
Kindly go to https://app.cpidroid.com/campaign/manage and click "Stats" button given under "Actions" column to see all the stats.
Once you reach stats page, you can click "Conversion Reports" and "Detailed Stats" button to see more detailed reports
Read more
#115001416471
#115001416471
Tracking Open in Zendesk
About AppMetrica Tracking / SDKLearn more at https://appmetrica.yandex.com/docs/mobile-tracking/concepts/tracking.html
1. Integrate AppMetrica SDK:
Android SDK : https://appmetrica.yandex.com/docs/mobile-sdk-dg/android/about/android-initialize.html
iOS SDK : https://appmetrica.yandex.com/doc... Read more
#11903766483993
#11903766483993
The purpose of tracking solutions is to track installs or conversions, you may need to integrate tracking SDK into your app in order to trigger conversions and your SDK provider will send the conversion postback to our server.
Apart from our own proprietary tracking solution and our own free trac... Read more
#360015882472
#360015882472
In a hurry?Hire our experts for Assisted Guidance on AppsFlyer Tracking Integration
About Appsflyer Tracking / SDKAppsflyer is a 3rd party tracking solution that provides tracking SDK and the purpose of tracking SDK is to track installs or conversions, report it to Appsflyer data center, then t... Read more
#115002632051
#115002632051
About Adjust Tracking / SDKAdjust is a 3rd party tracking solution which provides tracking SDK and the purpose of tracking SDK is to track installs or conversions, report it to Adjust data center, then they verify the same and send a conversion postback to our server.
If you integrated the Adjust... Read more
#360004864412
#360004864412
About Branch Tracking
Please refer to the official documentation already prepared by Branch for "CPI Droid" at https://docs.branch.io/pages/deep-linked-ads/cpi-droid-mobile-tracking/
Overview:
Integrate Branch SDK:
Initialize SDK & Test Integration:
Activate Tracking Link for CPIDroid:
Enabl... Read more
#360008789891
#360008789891
Once you have created a CPI or CPA campaign which requires tracking integration, your campaign will under go review;
and you are required to do postback testing of your campaign to make sure your tracking integration is done properly.
Please go to https://app.cpidroid.com/campaign/test?campaign_... Read more
#53041531683097
#53041531683097
AppsFlyer : https://support.appsflyer.com/hc/en-us/articles/14272573202833-Postback-troubleshooting-for-advertisers
Read more
#39992174255513
#39992174255513
Steps to download postback logs will vary according to your tracking software provider. Please find instructions for popular tracking software:-
Branch : https://help.branch.io/faq/docs/how-to-pull-postback-logs-from-branch-dashboard
AppsFlyer : https://support.appsflyer.com/hc/en-us/articles/3... Read more
#39991976883225
#39991976883225
This section is in BETA phase
Campaign Setup: https://docs.tenjin.com/docs/campaign-setup
Callback Setup: https://docs.tenjin.com/docs/callback-setup
Conversion Test: https://docs.tenjin.com/docs/conversion-test
Read more
#17216704672281
#17216704672281
ATT Consent Prompt:
Apple has introduced ATT (App Tracking Transparency) in iOS 14 and has begun enforcing ATT which requires advertisers/publishers to request user permission to access user data for tracking a user or device.
As for iOS advanced privacy, we have planned to take dual consent fro... Read more
#360058630912
#360058630912
We have come up with a unique concept of White-Labeled 3rd Party Tracking which will help Agency directly use our platform to promote their client's mobile apps while keeping their own branding. We call this concept as "Custom Tracking Solution for Agency".
Why this Concept?
No need to develop y... Read more
#360049455812
#360049455812
In a hurry?Hire our experts for Assisted Guidance on Kochava Tracking Integration
About Kochava Tracking / SDK If you integrated the kochava tracking SDK into your app, you can use kochava as tracking solution. This allows you to rely on kochavas reporting and their anti-fraud measures. Additio... Read more
#360004921291
#360004921291
About Custom S2S
Custom tracking is available for advanced users who need to integrate their own tracking solution, not pre-integrated with CPIDroid. Tracking Link and Postback URL both are the important things for Custom S2S Tracking to work properly.
Overview:
Generating the Tracking Link
... Read more
#115003967852
#115003967852
This article is written keeping AppsFlyer in mind however most of the points discussed here should be similarly applicable to other tracking methods as well.
Overview:
App must be live on app/play store with latest SDK:
Make sure to test the tracking SDK integration:
Make sure to activate CPIDro... Read more
#360035387592
#360035387592
We are able to pass some additional macros/placeholders apart from {click_id}, which can be replaced with corresponding values and passed via tracking or a redirect link.
We currently support only two additional macros that we populate on click-out:
{gaid} - google advertising id
{idfa} - ap... Read more
#360026061891
#360026061891
In order for CPA campaign to work correctly, you may have to adjust some additional settings to make sure event postbacks are enable and correctly configured to fired upon each time the target action is completed by the end user, you can easily enable this from your respective tracking provider's... Read more
#115001825212
#115001825212
Overview:
Risk Disclaimer:
Can I use Custom Link / Tracking?
How is the Review Process?
What Custom Links are Ideal?
Getting Errors?
Monitor Campaign Performance Regularly: ⭐
Auction / Competition:
Disclaimer for Affiliate/Re-Brokered Offers:
Risk Disclaimer:
You may work with custom affilia... Read more
#115001401111
#115001401111
Publisher Open in Zendesk
About Offerwall Monetization:
You can monetize your non-paying users with our incent offerwall
Kindly go to https://wall.cpidroid.com/offer/69o8-1-3ghh?uid=USER_IDENTIFIER to experience it live.
Once you become publisher, you can get you own unique offerwall link.
Your end users will have to com... Read more
#16567408770329
#16567408770329
Offer Completed but Not Credited:Kindly note that, offer completion is verified and decided by the advertiser which is quite not in our control. There maybe one or more of the following reasons for your coins not being credited:-
You have not completed the required steps properly.
You already ha... Read more
#16025032828057
#16025032828057
Types of Placements:-
Offerwall / API [Desktop / Mobile / Web App]
Offer API [Ad Network]
*Placement may under go review and you may have to contact support for approval.
How to Create a Placement?
Once you have a approved application for publisher profile at cpidroid.com
Then you can create a... Read more
#15591044527257
#15591044527257
Kindly ensure to implement guidelines, these are very important to reduce fraud rate. We already have plenty of anti-fraud measures but your app is the first line of defence.
All the publishers will have to mandatorily ensure follows things:-
Only one publisher account is allowed. Opening multi... Read more
#14849195127961
#14849195127961
Overview:
Offer Get API:
Offerwall Get API:
Offer Get API:
API Name
End Point
API Doc
Offer Get
https://api.cpidroid.com/offer/get?apikey=[APIKEY]&placement_id=[PLACEMENT_ID]
https://documenter.getpostman.com/view/6925801/2s93CNPEAt#fafd80de-1e4c-4d0f-a615-1ae7fff65237
Note: Grab... Read more
#4402667938061
#4402667938061
In order to become publisher on CPIDroid, you will have to follow these steps:-
Steps to Become Publisher:
Signup a FREE CPIDroid user account.
Apply for publisher profile by submitting publisher profile application
Once your application is approved by the team, you can login to your publishe... Read more
#4402678819853
#4402678819853
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